Contact Us

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Fun. Sexy. Luxe. Handmade chocolates and confections. Chocolate gifts.

SHIPPING

 

$25 FLAT RATE, FAST SHIPPING ON ALL ORDERS

Fill your cart with everything you want—your shipping cost will not increase.

All orders spend just one night in transit.

 
 
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Order cut-off time is 4:59:59 PM Central Time.
Example: An order placed on Monday, at or before 4:59:59 PM Central Time, will ship on Tuesday.

Orders will not ship or arrive on:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.


TIMING

Our confections are super fresh when they leave our kitchen. They are perishable and subject to melting. We want them to arrive in excellent condition, therefore they're delivered quickly via UPS, spending only one night in transit. 

Orders ship on Monday, Tuesday, Wednesday and Thursday. 

Orders do not ship on Friday, Saturday or Sunday.

Saturday and Sunday delivery is not available.

Same-day shipping is not available.

Gift cards are sent via email and arrive immediately after purchase.


UPS

We ship to US addresses only.

All orders are shipped overnight via UPS for a flat rate of $25.

Please have your order shipped to an address where someone will be available to receive it. This is the most important thing you can do to protect your purchase from damage.

Be sure to provide the correct shipping address at checkout.

UPS does not deliver to PO Boxes.

No signature will be required for delivery.

Packages will be delivered even when no one is home.


WEATHER

When the weather is warm, reuseable cold packs are included with your order
at no additional charge.


GIFTS

When sending a gift, please inform the recipient that a package is due to arrive and when. A surprise can be wonderful, but melted confections are not. 

Please include a gift message during checkout so the lucky recipient knows who sent the treats.

Gift cards are sent via email and arrive immediately after purchase.


PINKOKO IS NOT RESPONSIBLE FOR

Packages left unattended after delivery in warm temperatures over 70°F.

Packages returned due to inaccurate or undeliverable addresses.

Packages that are stolen or damaged after delivery.

UPS delivery delays due to dangerous weather, high volume, etc.


ALASKA AND HAWAII

Delivery to Alaska and Hawaii may require additional time in transit.

If you're shipping an order to either of these states, please refer to the tracking information in your confirmation email to determine the delivery date. 

If you have questions about transit time prior to placing your order please contact us.